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Terms and Conditions of Sale

Assumed Agreement

By checking out on our store it is assumed that you have read these terms and conditions of sale and agree to be bound by them. Nothing in these terms and conditions seeks to remove any statutory rights that you may have under NSW law.

Shipping and Returns

All free shipping is only applicable within Australia. We will accept returns for faulty goods in accordance with state legislator requirements. If you discover any manufacturer’s fault or defect in your items purchased from us you must contact us within 14 days of when this came to your attention.

Returns for faults will not be accepted after a period of time that the product could reasonably have been expected to have been operational (eg: a shampoo that expires will not be accepted once so old they have expired which may be 6 months). The postage to return the goods to us is at your cost, as a customer.

Furthermore, should we need to return replacement goods to you this will also incur a small shipping and handling charge as deemed appropriate to the item and based on the most economically efficient rates we can find at the time. Once we assess that there is a fault you will be given the option to have the item replaced. In the circumstance where a replacement is not available a refund may be given where we are required by law or at our discretion.

Non Returnable Items

Several types of goods are exempt from being returned including flammable liquids or gases. Additional non-returnable items include gift cards. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at carly@carlyspring.com.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.